1Q: Are you an air conditioner manufacturer or an air conditioner exporter? 1A: We are an air conditioner manufacturer specializing in residential and commercial air conditioning systems. We have been deeply involved in the HVAC industry for more than 20 years, and we sell more than 200,000 air conditioners to more than 50 countries and regions around the world each year.
2Q: Do you need a pro to install your air conditioners? 2A: Our home and commercial air conditioners need to be installed by local installers (we provide installation manuals in English and other languages).
3Q: What is your minimum order quantity (MOQ)? Can you provide samples? 3A: The MOQ is 100 units (mixed batches are not supported). Sample orders are supported by Basic/Upgraded Credit Protection Orders, which require a service fee of 2/3% of the order amount (with a cap of $100-$300).
4Q: What are your shipping times and logistics methods? 4A: Stock orders are shipped within 15 days; custom orders (such as 110V/220V voltage switching) require 30-60 days, with sea freight as the default shipping method.
5Q: What is your product warranty coverage? 5A: One-year global warranty for the entire machine, three-year warranty for important components, and five-year warranty for the compressor.
6Q: Do air conditioner products support CE/ERP certification? 6A: The entire series complies with CE and ERP 2023 energy efficiency standards (grade A+++), and certification numbers are provided with the goods. SASO, CB, GCC, and other related certifications are also available (additional charges apply).
7Q: What customization services do you offer? 7A: Support: Energy efficiency upgrades (such as European A+++ standard), silent mode (<25dB), APP smart control module (compatible with Google Home), brand labeling (MOQ 300 units), carton packaging design, etc.
8Q: How well does your product cool in high-temperature regions (such as the Middle East)? 8A: The air conditioner uses a twin-rotor compressor and a high-temperature-resistant condenser, and has been tested to cool stably in environments up to 58°C (82% repurchase rate from Saudi Arabian customers).
9Q: What payment methods do we support? Which one do you recommend for large orders? 9A: We support wire transfer (T/T), letter of credit (L/C), documentary payment (D/P), Alipay online payment, Western Union quick remittance, etc.
10Q: Do you support on-site factory inspections? How can I make an appointment? 10A: Appointments are supported: We offer three types of factory inspections: Offline visits (Guangdong/Guangxi bases are prioritized, and appointments must be made 2-3 days in advance); 360° VR online cloud factory inspections (real-time answers to questions about equipment/processes); Commissioning a third-party agency (such as SGS or TUV) to issue a factory inspection report.
11Q: Do you support customized CKD or SKD air conditioner export solutions? 11A: Yes, we support CKD and SKD air conditioner export solutions, but there will be an additional charge of 3-10% on top of the original price. We also have minimum order quantity requirements.
12Q: Do you require full payment or can we pay in installments? 12A: Our payment policy is as follows: 30% deposit is required upon order confirmation, and the remaining 70% must be paid before loading and shipping after production and inspection are completed.