Q1:Are you a manufacturer or trading company? How can I trust your company?
A:We are one of the best professional HVAC solutions manufacturers and suppliers in China with more than 10 years of experience, and are also the authorized agents of some well-known brands, such as Dunham-Bush (American brand with 126 years of history) and TICA Climate (Carrier Holdings, Inc.), you can verify us in any way, and if needed we can also provide business references in your area as proof of credibility. Our products have obtained AHRI, RTCA, ENERGY STAR, CE and other certifications.
Q2:Can you provide drawing design services?
A:Yes, we have a professional HVAC engineering team to design your project and optimize the solution, and we can also provide professional HVAC drawings.
Q3:Do you have technical support?
A:We have a professional technical team available 7*24 hours to answer technical questions.
After the goods arrive, we can also guide installation and debugging via online video or phone call.
If required, we can also dispatch a project engineer to your country at a reasonable cost.
Q4:Can you help me calculate the best logistics and transportation price in my country?
A:Yes, our professional logistics team will help you arrange cost-effective shipping services, allowing you to ship quickly and at a lower cost. Normally we recommend shipping 20GP, 40GP, 40HQ in full container.
Q5:What is your delivery time?
A:About 35-40 days for standard units. The specific time depends on your needs.
Q6:Can you provide mounting accessories with the equipment?
A:Yes of course. This is one of our standard services and we can calculate and quote the installation kit you require.
Note: Most of our customers prefer to ship the equipment and installation materials together, we specialize in doing this with good packaging methods.
Q7:How about the packaging?
A:Carton packaging, different logos can be customized according to customer requirements.
Q8: What payment methods are supported?
A: Usually payment is by T/T L/C payment method.
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